Google Drive, OneDrive and Dropbox are the most popular cloud storage services, but you should consider to choose Google Drive because of its conveniences like large free storage and large files sync allowed. Sometime when you want to sync a lot of file at a time but seem Google Drive is not syncing anything or only some files and folders. It’s an annoying problem in most of the situation, following guides may help you solve the problem.
Method 1: Reboot your laptop or PC
The problem may caused by operating system or internet connection. Give you machine a reboot, it will reload system files and renew internet connection that caused the problem.
Method 2: Pause then resume sync
Try to temporarily pause its sync task when Google Drive got stuck, then resume it. To do this:
- Click Google Drive icon in the system tray (if you don’t find it, try to click the up arrow near the system tray to show hiden icon);
- Click More Options icon (three vertical dots icon);
- Select ‘Pause’ option.
- Click Google Drive icon in the systray again;
- Choose More Options icon;
- Select ‘Resume’.
After this, the application should rescan the source files and find out what it has missed out and get Google Drive syncing task back to normal.
Method 3: Restart the program
You have two options to do this:
- Option 1: open Task Manager program, scroll down in Processes tab, find and right-click ‘googledrivesync.exe’ application, choose End Task, then open Google Drive again.
- Option 2: click Google Drive icon in the system tray, click More Options icon and select ‘Quit Backup and Sync’, then open Google Drive again.
It will normally looks for unsynced files and will sync missing files then.
Method 4: Run Google Backup app as Administrator
To perform this action, open Start menu and find Backup and Sync from Google program, right-click on its shortcut and choose ‘Run as administrator’, this could help with Google Drive is not syncing.
Method 5: Resign your account
When you had signed in Google Drive, sometime you don’t even think about having to check to see if you are still signing in specifically to Google Drive on PC. Usually, there should be some kind of notification to tell you that you are not signing in but you missed it. Thus, just sign in your Drive account again to fix the issue.
Or, maybe you have multiple user accounts on a PC which have Google Drive installed (syncing for different users). If you switch users (as opposed to logging out of the first account), Google Drive refuses to sync when you switch back to the first user account. Therefore, log off and on of each user account with Google Drive installed seems to keep the sync task operational.
Besides, make sure that the account you use on the sync app is same the one that you use online to view files, if not, Google Drive will not syncing anything.
Method 6: Reinstall Backup and Sync application
Uninstall the program, clear folder and setting, then reinstall with startup option. Maybe you should re-download the installation file form the official webpage.
To reinstall the program, you need to uninstall it at first. Hit the Windows + I shortcut and click on Apps.
Select ‘Apps & features’ in the left side bar and search for Backup and Sync in Search box or look for it the list. When you find it, click on it once and the Uninstall option will show up.
Now, click Uninstall to start uninstallation, clear setting and folder then reinstall new application from downloaded file. Finish the installation and start Backup and Sync, it should run smoothly.
Method 7: Change Firewall settings
Make sure Backup and Sync from Google is allowed to sync in firewall and antivirus application settings. Some computer optimizing software like AVG PC Tuneup will disable some applications to speed up your PC. Thus, Google Drive might be disabled when AVG PC Tuneup senses it is not in use. This keep your files from sync with the cloud storage. So, make sure Google Drive is always allowed.
To lunch Firewall settings, pressing Windows + I on your keyboard then type ‘firewall’ in the search bar.
Click on ‘Allow an app through Windows Firewall’ in the result list, a new window will be open to show you a list of all the apps and services that are allowed/disallowed to communicate through Windows Defender Firewall. Look for Backup and Sync then allow it in both Private and Public area. Many users faced Google Drive is not syncing issue found out this is the root cause.
Method 8: Change Windows permission
The way Google Drive handles files may cause some issues with crash plan that necessitated some messing around with security permissions. When sharing same files with different computers, Windows permissions could conflict. To solve this problem, you may have to manually add your user to lower level directories.
If you get error messages like ‘You do not have permission to sync this file’ or ‘You only have permission to view this file, so your changes cannot be synced’, you should contact the file’s owner and request the permission to edit.
Method 9: Switch proxy settings
If you are using a proxy to connect to your Google Drive account, a possible chance that the sync may not able to use that connection. Make sure if this is the issue or not, go to Preferences of Backup and Sync program.
Click Settings on the left side bar and select Network Settings.
In ‘Proxy settings’ area, click ‘Direct connection’ then click OK to save settings. This will tell Google to bypass proxy settings.
Method 10: Make sure all your folders are checked to sync
Backup and Sync from Google comes with settings that allow users to select individual folders that they want to sync to their computer. This is useful if you have large folders with many files that you don’t really need on your system, or if you have limited space on the hard drive. Maybe some folders are not checked to sync?
Click on the Backup and Sync icon in system tray and select Preferences from the drop-down menu.
Select Google Drive tab on the left side and make sure that ‘Sync My Drive to this computer’ and ‘Sync everything in My Drive’ are selected.
Method 11: Resync all files
To resync the unsyncable files, click Backup and Sync icon in the system tray, select ‘View # unsyncable files’, and then ‘Retry all’.
Or you can try this way, close the Drive app on your computer, move the entire your contents out of Google Drive folder then reopen Drive. Go to Preferences and uncheck all of the folders. Then, the cloud storage will remove all the files it has synced from your computer. After finishes, move all your contents back in. Finally, it will resync all the files to the cloud storage.
Method 12: Delete desktop.ini file
When Google Drive fails to sync files between your PC and cloud storage, error will be recorded in a file called desktop.ini which is hidden by default, Drive will not sync any file you add after until you resolve the error.
Open the folder where the files are not syncing. If desktop.ini file is visible, just delete it, if not we need to make it visible and then delete it. To show hidden files, click Options under the View tab and choose ‘Change folder and search options’.
Under the View tab in the popup window, select ‘Show hidden files, folders, and drives’ and then click OK.
Go back to the folder to check if the desktop.ini file is visible and if it is, delete it. Refresh and check if Google Drive is syncing or not.
Method 13: File size, file and folder name length
Google offers you 15GB of free storage on Drive. Free space is enough to sync files? To quick check it, click on the system tray icon of Backup and Sync and you will see the available free space. This is the most easy method if it could help you fix Google Drive is not syncing problem.
There exists a possibility that many of the files in your Google Drive have a filename length that is too long to be processed by a Microsoft operating system. All the Windows powered computer have a maximum filename length of 255 characters, that mean if you have many layers of folders in your Google Drive, files may not able to be synced within deeply-layered folders. The solution to this would be to streamline file and folder names to make this less of an issue. If this is the problem, there is not much that Google would be able to change, it would require more recent version of Windows.
Method 14: Create home group for two computers sync
If you are syncing files between two local devices and use Google Drive as transit only. You should create a home group to connect the two computers. Then, you get a password on computer 1, you need enter it on computer 2, and they will sync with each other.
Method 15: Manually upload/download
The Google Drive is not syncing error should get resolved by using one or more of the methods mentioned above. If not, I’m afraid you have to manually drag and drop local files to Google Drive on the web. And, download directly from cloud to local.
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